Orders:
1. Can I make changes to my order after it has been placed?
We strive to process orders quickly, but if you need to make changes, please contact our customer service team as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your request.
2. How can I check the status of my order?
You can check the status of your order by logging into your account on our website and viewing your order history. Additionally, you will receive email notifications with updates on your order status, including confirmation and shipping details.
3. Can I cancel my order?
If you need to cancel your order, please contact our customer service team immediately. If the order has not yet been processed or shipped, we can cancel it for you. If the order has already been shipped, you may need to follow our return process once you receive the item.
4. How do I apply a discount code to my order?
To apply a discount code, enter the code in the designated field at checkout and click "Apply." The discount will be reflected in your order total. Please ensure the code is valid and has not expired.
5. What if I have an issue with my order?
If you experience any issues with your order, such as missing, incorrect, or damaged items, please contact our customer service team immediately. We will work to resolve the issue as quickly as possible to ensure your satisfaction.
Shipping & Returns:
1. How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for return. They will provide you with a return authorization number and instructions on how to send back the items.
2. How long does it take to process a return?
Once we receive your return, it usually takes 5-7 business days to inspect and process. You will receive an email notification once your return is processed, and a refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund.
3.What if my item is damaged or incorrect?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund and cover the return shipping costs. Please provide photos of the damage or the incorrect item to expedite the process.
4.Can I change or cancel my order after it has been placed?
We process orders quickly, but if you need to change or cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request. If the order has already been shipped, you may need to follow our return process once you receive the item.
Payment:
1.What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, Apple Pay, Google Pay, and bank transfers for bulk orders.
2. What should I do if my payment is declined?
If your payment is declined, please double-check your card details, billing address, and available funds. If the issue persists, contact your bank or card issuer for further assistance. You can also try using a different payment method or contact our customer support for help.